Frequently Asked Questions (FAQ)
Ordering & Products
Q: What kind of football jerseys do you sell? A: We specialize in high-quality football jerseys, including current club kits, national team shirts, and retro/vintage jerseys. We also offer customization options for many of our products.
Q: Do you offer jersey customization (name and number printing)? A: Yes! We offer professional customization for most jerseys. You can choose a player name and number or a custom name and number during the ordering process. Please check the specific product page for details and pricing.
Q: Are there any restrictions on custom names and numbers? A: We reserve the right to refuse printing that is deemed offensive or inappropriate. If we find an issue with your requested customization, we will contact you immediately to discuss alternatives.
Shipping & Delivery
Q: Where do you ship to? A: We ship worldwide! Delivery times will vary based on your location and the selected shipping method.
Q: What are your shipping options and costs? A: We offer two main shipping options:
- Standard Shipping: Free of charge for all orders worldwide.
- Express Shipping: Available for a flat rate of $35. This option provides significantly faster transit times.
Q: How long will it take to receive my order? A:
- Processing Time (Non-Customized): Typically 1–3 business days.
- Processing Time (Customized): Allow an additional 3–5 business days for printing and pressing.
- Shipping Time: This depends on the destination and service chosen (Standard or Express). Estimated delivery times will be provided at checkout. Choosing Express Shipping reduces the transit time.
Q: How can I track my order? A: Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier’s website.
Payment & Security
Q: What payment methods do you accept? A: We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and other local payment options as indicated at checkout.
Q: Is my payment information secure? A: Absolutely. Our website uses SSL encryption to protect your personal and payment details. We do not store your credit card information.
Returns, Exchanges, & Cancellations
Q: What is your return policy? A: We accept returns for non-customized items within [e.g., 30 days] of delivery, provided the jersey is unworn, unwashed, and still has all original tags attached. Please see our full Return Policy (link to your policy page) for complete details and instructions.
Q: Can I return a customized jersey? A: No. We cannot accept returns or exchanges for jerseys that have been personalized with custom names, numbers, or badges, unless the product is faulty or we made a printing error. Please double-check your customization request and size before placing your order.
Q: What should I do if my order is damaged or incorrect? A: Please contact our Customer Support Team immediately at rabonajersey@gmail.com with your order number and photos of the issue. We will work quickly to resolve the problem.
Contact Us
Q: I have a question not covered here. How can I contact you? A: We’re happy to help! You can reach us via:
- Email: rabonajersey@gmail.com